FAQs

FAQs

How do I pay the balance?

You will receive an email reminding you when your balance is payable. This email will contain a link to a secure payment page where you can enter your card details to pay the balance. You will then receive confirmation that payment has been received. If you have any queries regarding payment for your booking please get in touch.

When will I receive my booking confirmation / directions to the property?

Confirmation of your holiday will be automatically sent to the email address provided once your balance has been paid in full. If you do not receive any emails from us please firstly check your junk folder in your email account. If they are not in there, please get in touch.

Directions and access details are sent via email a few days before you travel. If you do not receive them please let us know.

What if we are not happy with our property on arrival or experience problems during the stay?

We have done our best to ensure that you will not have any cause for complaint. However, things can be missed and if this is the case the matter should be brought to our attention straight away so that we can address the problem.

We are contactable on 01646 699 264 until 10pm 365 days a year. After that time you can leave an answerphone message and we will call you back. You can also email us on admin@pembshc.co.uk but please be aware that this email address is only manned during office hours.

Please don’t leave it until your last day, or when you have returned home to speak to us about any problems as we are then no longer in a position to help.

What time do I arrive and depart the property?

You can access the property from 3pm on the day of arrival and departure time is before 10am.

What would happen if something gets damaged at the property?

Owners expect that a certain amount of wear and tear is inevitable and this applies to the odd smashed glass or broken plate.

However, if something does get damaged while at the property please inform us at the earliest opportunity so that it can be fixed or replaced in time for the next holidaymakers.

It is sometimes reasonable to expect to pay the owners for more serious damages and breakages such as incidents to carpets, broken windows etc.

Do we need to clean the property before we leave?

We ask that the property is left in a similar state of cleanliness as you found it in please.

Can I provide feedback on my holiday?

Yes! We encourage feedback as it is a vital tool for us to improve what we do and how we do things.

Is there parking at the property?

The majority of our properties offer at least one car parking space – with the exception of a couple in the centre of Tenby. Details of exactly where to park will be included in your arrival instructions which are sent to you a few days prior to your arrival. If parking outside the property is not available, an alternative is suggested.

Is Broadband / Wireless access available?

Most of our properties have wi-fi. Access information is provided in your arrival instructions which are sent to you a few days prior to your arrival. If a property does not have wi-fi access, we will make this clear in the property description.

Are towels supplied at the property?

Yes, towels are provided in all of our properties.

Can we smoke inside the property?

All of our properties are non-smoking unless otherwise stated.

What can I expect as a standard inclusion of my self-catering accommodation?

All of our properties are self-catering, this means that you will need to bring your own provisions. Owners are not required to leave any store cupboard items in the property.

Your accommodation will be equipped with bedding, pillows and bed linen (unless stated otherwise in the property details), crockery, cutlery and cooking utensils. Most properties supply a highchair, cot or travel cot (as indicated) with mattress but cot bedding is not supplied.

What is the booking fee?

We add a one-off charge of £30 on all bookings. This covers administration and processing.

Can I bring a dog(s)

We are big dog fans here at Pembrokeshire NetLet! As loving owners of three German Sheppard’s ourselves, we understand that when you go on holiday you don’t want to leave part of the family behind! And we are one of the few holiday companies that do not charge you for that privilege!

You can search our dog friendly properties using the search filters on the home page of this website and simply select how many dogs you are bringing using the drop down on the booking form.

We respectfully ask that you do not leave your pet unattended in the property at any time and that all dog mess is picked up and disposed of in tied doggy bags within the black bin bags provided. Any damage caused by your pet will be charged for using your security deposit. For more information about security deposits please click here.

What if I cancel?

In the event of cancellations not covered by insurance, the Agency will endeavour to re-let the Property, and if successful the balance of the cost will not be due as set out in clause 4.1 of our terms and conditions, or if already paid, will be refunded. Any request to cancel must be put in writing to the Agency in the first instance. The Booking Fee and Deposit will be retained.

Do you offer insurance?

We offer an option to purchase during the booking process called ‘Booking Refund Protection’. We recommend you include this option in order to get a full refund of the purchase price should you or anyone in the party be unable to attend due to;

  • Injury or illness happening to you, or a member of your immediate family.
  • Adverse weather including snow, frost, fog or storm where the Police or Government have issued travel warnings.
  • The mechanical breakdown, accident, fire or theft en route of a private vehicle taking you to the booked event.
Do I pay a deposit?

Yes. To make a booking you need to pay 25% of the total amount of your holiday. You can do this using our secure payment facility online or by calling us on 01646 699 264.

How can I book a property?

The quickest way to book is on this website. Once you find the property you would like to book you will be shown a live availability calendar. You can click on the arrival date you would like which brings up a new window with a drop-down box for the number of nights you wish to stay for. This will automatically create a price based on your requirements. If you are happy, click ‘book now’ to proceed.